SHREVEPORT
LOUISIANA
Support Specialist – Shreveport, LA
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment where your expertise can make a real difference? Tally Processing is seeking a dedicated Support Specialist to join our team and provide exceptional software, hardware, and networking support for our cutting-edge card processing and point of sale systems. If you’re ready to embark on a rewarding journey, earn competitive pay, and receive comprehensive training, we want to hear from you!
Company Overview: Tally Processing is a forward-thinking leader in providing advanced card processing and point of sale solutions that empower businesses to succeed in today’s ever-evolving market. We are committed to delivering top-tier technology and unmatched support to businesses of all sizes, helping them achieve their goals.
Position: Support Specialist
Responsibilities:
- Provide first-class technical support to clients via phone, email, and remote assistance for software, hardware, and networking issues related to card processing and point of sale systems.
- Diagnose and troubleshoot technical problems, guiding clients through solutions in a clear and patient manner.
- Collaborate with cross-functional teams to resolve complex technical issues promptly.
- Document and track customer interactions, solutions, and resolutions in our support system.
- Assist in creating and updating support documentation and knowledge base articles.
- Keep up-to-date with industry trends and product developments to offer timely and accurate assistance to clients.
- Contribute to improving the overall customer support experience by sharing feedback and insights.
Requirements:
- Previous experience in technical support or customer service preferred, but will train the ideal candidate.
- Strong proficiency in troubleshooting software, hardware, and networking issues preferred, but will train the ideal candidate.
- Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical individuals.
- Familiarity with card processing or point of sale systems is a plus, but not required.
- Patience, empathy, and a positive attitude when dealing with clients.
- Ability to work independently and as part of a collaborative team.
- Prior experience in remote technical support is advantageous.
Benefits:
- Competitive hourly wage of $18 for the first 90 days , $20 per hour plus benefits after the 90 day training period.
- Regular pay increases are tied to mastering each of our eight POS systems.
- Paid health-dental-vision insurance coverage.
- Paid Days Off (PTO) – 12 per year
- Paid Holiday Days Off- New Year’s Day, July 4th, Thanksgiving Day, Christmas Day
- Comprehensive training program encompassing products, industry insights, and market knowledge.
- Opportunity to work in a supportive and dynamic environment.
- Potential for career growth within a rapidly expanding company.
Application Process: If you’re ready to use your technical expertise to make a meaningful impact and provide exceptional support for businesses nationwide, we encourage you to apply for the Support Specialist position at Tally Processing. Please submit your resume and a cover letter highlighting your relevant experience to:
Tally Processing is an equal opportunity employer. We welcome applications from candidates of diverse backgrounds and experiences.
Application Deadline: 08/31/24
Job Type: Full-time
Join us in shaping the future of commerce and technology support at Tally Processing. Apply today and be a part of a team that is dedicated to delivering excellence!